1. Scope of This Policy
This policy explains how refund requests relating to Notyfy packages, credits and eligible paid services are reviewed.
2. Before Purchasing
Please review the selected channel, package, credits, price, validity and other displayed details before completing a purchase. WhatsApp and SMS balances are separate.
3. Refund Requests
If you believe a payment was duplicated, charged incorrectly, or a purchased package was not credited as expected, contact us with the payment reference and account details so the transaction can be reviewed.
4. Used Credits & Services
Once credits or paid services have been consumed, allocated to completed usage, or otherwise used, the corresponding amount may not be eligible for refund except where required by applicable law.
5. Failed or Duplicate Payments
Failed, duplicate or incorrectly recorded transactions will be reviewed against available payment records. Where a refund is approved, it will generally be returned through the applicable payment method or handled according to the payment provider's supported process.
6. Custom Plans
Custom plans may be governed by the commercial terms agreed for that plan. Any special refund or cancellation conditions communicated for a custom plan will apply to that purchase.
7. Processing Time
Approved refunds may require additional processing time after they are initiated, depending on the payment provider, bank or payment method.
8. How to Request a Review
Use our Contact page and provide your registered account details, payment/order reference, amount, date and a short explanation of the issue. This helps us review the request accurately.